Tuesday, February 19, 2013

[Tech Tips] Google Play Download/Update Error Fix

Google recently released the 4.2.2 update of Android Jelleybean and with this returned the old problem of Google Play AppStore giving errors while updating or downloading applications. The most common error encountered by droiders is "Error retrieving information from server rpc:s-5:aec-0". There are two fixes for it.

#1 Remove and re-add your Google Account:

> Go to Settings and scroll down to the Accounts portion.
> Select Google accounts and tap on your email address. If you have more than one Google account for the same tablet then select the primary one with which you access the Play store.

> Now click on the Options button (the one with three vertically stacked dots) and select Remove account.

> Now proceed tor reboot your tablet

> Re-add the same account via the + Add account option in the Accounts section.

#2 Some service tweaking:

If #1 doesn't solve the problem then you will have to go a little deeper.

>Open the Settings menu and select the Apps option.

> Proceed to the All section here and scroll down and select Google Play Store.

> Force stop this app and then proceed to the Clear data.

> Repeat the same procedure with the Google Services Framework app.

> Reboot the tablet.

Note: You will have to repeat #1 after #2.

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